Customer care
FAQ
Find quick answers to our most common questions.
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Sizing & Fit
How do the Birdie Shirt and Birdie Dress fit?
Both pieces are designed for a polished, comfortable fit that moves with you. The Birdie Shirt and Birdie Dress have a relaxed silhouette with stretch for easy movement. Use the Size Chart to compare both body measurements and finished garment measurements.
What sizes do you offer?
Lady Bird Sport currently offers sizes XS through XL, corresponding approximately to U.S. sizes 0–16. Refer to the Size Chart for bust, waist, hip, and finished garment measurements.
How do I choose the best size?
Start with your body measurements, then compare the finished garment measurements with a similar shirt or dress you already own. Body and garment measurements are both available on the Size Chart.
How should I measure myself?
Measure around the fullest part of your bust, the narrowest part of your waist, and the fullest part of your hips and seat. Keep the measuring tape parallel to the ground.
Shipping & Orders
How quickly are orders processed?
Orders are processed within 1 business day, excluding weekends and holidays.
How much does shipping cost and how long will delivery take?
Shipping fees and delivery estimates vary by destination and the shipping method selected at checkout.
Will I receive tracking information?
Yes. Once your order ships, tracking information is provided so you can follow the shipment while it is in transit. You can also visit the Track Your Order page.
Do you ship internationally?
Yes. Lady Bird Sport ships worldwide. International delivery times depend on the destination and customs processing. Duties, taxes, inspections, and customs delays are the responsibility of the recipient.
Can I change or cancel my order?
Requests to modify or cancel an order must be submitted within 12 hours of purchase. Once processing or shipping begins, changes or cancellations may no longer be possible.
Returns & Exchanges
How do I start a return?
Email customerservice@ladybirdsport.com with your order number and reason for return. The team will send you the next steps. Items sent back without first requesting a return may not be accepted.
What condition must a return be in?
Eligible items must be unworn, unwashed, in their original condition, and have all tags attached. Final-sale items are not eligible. Review the current Returns & Refund Policy before sending an item back.
Do you offer exchanges?
Direct exchanges are not currently offered. Place a new order for the item you want and return the original item for a refund.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect. A trackable shipping method is recommended.
What should I do if my item arrives damaged or incorrect?
Contact Lady Bird Sport promptly with your order details and photos of the issue so the team can evaluate it and make it right.
Product & Fabric Care
What are the Birdie Shirt and Birdie Dress made from?
The Birdie performance fabric is 90% nylon and 10% spandex, combining lightweight comfort with four-way stretch. See complete fabric info here
How should I care for my LadyBird pieces?
Machine wash cold, inside out, with like colors. Lay flat or hang to dry, and use a cool iron if needed. Do not bleach or dry clean. See the full care guide here
Is the fabric moisture-wicking?
Yes. The performance fabric is designed to pull moisture away from the skin to help you stay cool, dry, and comfortable.
Is the fabric water-resistant or waterproof?
The Birdie Shirt and Birdie Dress use lightweight water-resistant performance fabric. Water-resistant does not mean fully waterproof.
What does UPF 50+ mean?
UPF 50+ fabric helps protect covered skin from the sun’s ultraviolet rays. It does not replace sunscreen on exposed skin.
Features
What features are built into the Birdie Shirt and Birdie Dress?
Key details include a stand-up collar, cuffed cap sleeves, hidden front snaps, a sunglass loop, a built-in microfiber lens cloth, low-profile seam zip pockets, a vented back yoke, and UPF 50+ protection.
Does the stand-up collar stay in place?
The collar is designed to hold its shape and stay in place throughout the day while maintaining a polished look.
What are the seam zip pockets designed to hold?
The low-profile zipper pockets are designed to keep everyday essentials secure without adding unnecessary bulk.
Where is the built-in lens cloth?
A hidden microfiber lens cloth is integrated into the garment so it is within reach whenever you need to clean your glasses or sunglasses.
How does the vented back yoke help?
The breathable back vent helps release heat and keep air moving for greater comfort in warm weather.
Custom & Wholesale
Do you offer custom logo embroidery?
Yes. Lady Bird Sport accepts inquiries for custom logo projects. The custom inquiry form asks for your organization, quantity, date needed, and contact information so the team can prepare a quote.
What kinds of groups can request custom orders?
Custom projects may be created for schools, companies, teams, clubs, and other organizations. Submit the Custom Inquiry Form with details about your project.
How do I inquire about wholesale?
Visit the Wholesale page and complete the inquiry form with information about your store, location, website, and customer. The wholesale team typically responds within 2–3 business days.
What types of retailers do you work with?
Lady Bird Sport welcomes inquiries from boutiques and retailers whose customers and aesthetic align with the brand’s focus on polished, versatile performance apparel.
Other
Do you offer gift cards?
Yes. Lady Bird Sport gift cards are available for customers who would like the recipient to choose her own style, color, and size.
How can I contact customer service?
Visit the Contact page to send a message, or email customerservice@ladybirdsport.com. The team typically responds within 1–2 business days.
Where can I follow Lady Bird Sport?
Follow @lady.bird.sport on Instagram for product updates, styling inspiration, and brand news.