1
Eligibility
Items must be returned within 30 days of delivery in original condition, unworn, unwashed, and with all tags attached. Final sale items are not eligible.
Refund Policy
We want you to love your Lady Bird Sport purchase.
If something isn’t right, we’re here to help.
2
How to Start a Return
Email our team at customerservice@ladybirdsport.com with your order number and reason for return. We’ll send you the next steps.
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Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.
4
Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–7 business days.
5
Damaged or Incorrect Items
Contact us within 7 days of delivery with photos of the issue. We’ll make it right as quickly as possible.
6
Exchanges
We currently do not offer direct exchanges. Please place a new order and return the original item for a refund.
7
Questions?
We’re here to help. See our full FAQ or reach out anytime at customerservice@ladybirdsport.com and our team will be happy to assist you.
View Full Legal Policy Click to read the complete refund policy terms and conditions.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at customerservice@ladybirdsport.com with your order number and reason for return. Approved returns must be sent to 8383 Preston Center Plaza, #180, Dallas, TX 75225. Items sent back without first requesting a return will not be accepted.
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.
Damages and incorrect items
Inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery with your order details and photos so we can evaluate the issue and make it right.
Exceptions and non-returnable items
Custom or personalized products, final-sale items, and gift cards cannot be returned. Contact us with questions about a specific item before sending it back.
Exchanges
We do not currently offer direct exchanges. The fastest way to get a different item is to place a new order and return the original item for a refund.
European Union 14-day cooling-off period
Notwithstanding the policy above, merchandise shipped into the European Union may be canceled or returned within 14 days for any reason and without justification. The item must be in the same condition in which it was received: unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at customerservice@ladybirdsport.com.
We’re here for you!